We want you to be confident in your purchase from Propane Tank Marketplace. This policy explains when an item can be returned, how refunds work, and what to do if your order arrives damaged or defective.

Please read it alongside our Shipping and Delivery Policy, which covers inspecting freight deliveries and reporting transit damage.

Return Window

You may request a return within [30] days of the delivery date, subject to the conditions below.

Requests made after this window may not be accepted. Contact us before returning anything, so we can confirm eligibility and give you instructions.

Items That Cannot Be Returned

Some items cannot be returned for safety, legal, or hygiene reasons. The following are final sale:

  • Any tank or cylinder that has been filled with propane. Once a tank has held propane it is a pressurized hazardous material and cannot be shipped back to us or resold.
  • Used, refurbished, or scrapped tanks marked as final sale on the product page.
  • Custom, made to order, or special order tanks, including underground tanks prepared for a specific installation.
  • Valves, gauges, regulators, and other safety components once installed or used.
  • Gift cards.

If you are unsure whether an item qualifies, ask us before you order or before you attempt a return.

Condition for a Standard Return

To be eligible for a standard return, an item must be:

  • Unused, unfilled, and in the same condition you received it
  • In its original packaging or crate, where applicable
  • Complete, with all included parts, fittings, and documentation

Returns that arrive used, filled, damaged by the customer, or missing parts may be refused or may receive a reduced refund.

How to Start a Return

Email us at contact@propanetankmarketplace.com with your order number and the reason for the return.

We will review your request and, if it is eligible, send you a Return Merchandise Authorization (RMA) and return instructions.

Please do not ship anything back before you receive an RMA. Returns sent without authorization may not be processed.

Return Shipping Costs

If you are returning an item because of a change of mind or an ordering error, you are responsible for return shipping.

For freight items such as large tanks, return shipping can be significant. We can help arrange freight pickup, and the cost will be quoted to you before you commit.

If an item is being returned because it is defective, damaged in transit, or was sent in error, we cover the return shipping. See the section below.

Restocking Fee

A restocking fee of [15 to 25]% may apply to returned items, particularly large or freight shipped tanks. This covers inspection, repackaging, and freight handling.

Any restocking fee that applies to your return will be stated when we authorize it, before you send the item back. It is then deducted from your refund.

Defective items, items damaged in transit, and items sent in error are not subject to a restocking fee.

Damaged, Defective, or Incorrect Items

Inspect your delivery before the driver leaves and note any visible damage on the delivery receipt, as described in our Shipping and Delivery Policy.

If your item arrives damaged, is defective, or is not what you ordered, contact us at contact@propanetankmarketplace.com within [24 to 48 hours] of delivery with your order number and photos.

We will make it right by arranging a replacement, a repair where appropriate, or a full refund, including any shipping you paid. You will not pay return shipping or a restocking fee in these cases.

Refunds

Once we receive and inspect your returned item, we will email you to confirm whether your refund is approved.

Approved refunds are issued to your original payment method within [5 to 10 business days] of approval. The time it takes to appear on your statement depends on your bank or card provider.

Refunds reflect the price of the returned item, less any applicable restocking fee, and less original shipping charges unless the return was due to our error or a defective product.

Cancellations

If you need to cancel an order, contact us as soon as possible at contact@propanetankmarketplace.com.

Orders that have not yet been processed or handed to a carrier can usually be cancelled for a full refund.

Once an item has shipped, especially a freight item, the cancellation is treated as a return and the terms above apply.

Questions

Please contact us with any questions about returns or refunds before you order or before you send anything back:

Propane Tank Marketplace Email: contact@propanetankmarketplace.com Phone: [PHONE NUMBER] Hours: [BUSINESS HOURS] Address: [BUSINESS ADDRESS]