At Propane Tank Marketplace, your satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help. Our policy is designed to ensure a smooth, transparent, and worry-free experience, fully aligned with Google Merchant Center requirements.

1. Returns

• Eligibility for Returns:

  • Items must be unused, uninstalled, and in original condition with all original packaging, documentation, and accessories included.

  • Return requests must be initiated within 30 days of the delivery date.

• Non-Returnable Items:

  • Customized or special-order products.

  • Items that have been used, installed, or modified.

  • Items damaged due to improper handling or misuse.

• Restocking Fee: There is NO COST for a restocking fee on eligible returns.

2. How to Initiate a Return To begin the return process:

• Contact us at info@propanetankmarketplace.com or call +1 631-937-1960 to request a Return Authorization (RA) number.

• Please include your order number, the reason for the return, and any supporting photos.

• We will respond with return instructions and the appropriate return shipping address.

3. Return Shipping

• Customers are responsible for return shipping costs unless the return is a direct result of our error (e.g., defective or incorrect item sent).

• We recommend using a trackable shipping service with insurance coverage, as Propane Tank Marketplace is not responsible for lost or damaged returns.

4. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be issued to your original payment method within 7–10 business days.

• You will receive a confirmation email once the refund is processed.

• Partial Refunds May Apply If: The item is returned damaged, missing parts, or not in original condition.

5. Exchanges We only offer replacements for items that are defective or damaged upon arrival. Please contact us directly to request an exchange, and we will guide you through the process.

6. Contact Information For any questions regarding our return policy, please reach out to us:

PROPANE TANK MARKETPLACE

Address: 13331 SW 45TH DR FL 33027 MIRAMAR FL 33027-3153, US

Email: info@propanetankmarketplace.com

Phone: +1 631-937-1960